Return Policy

ONYX SKY Return Policy

At ONYX SKY, we want you to be completely satisfied with your lip gloss purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy.

Returns:

• You may return any unopened and unused lip gloss within 30 days of the purchase date for a full refund.
• To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to send your item(s) back to us.
• Refunds will be processed within 5-7 business days after we receive the returned item(s). Please note that shipping costs are non-refundable.

Exchanges:

• If you received a defective or incorrect item, please contact us within 7 days of receipt at [customer service email]. We will provide instructions for returning the item and will send a replacement at no additional cost to you.

Conditions:

• Returned items must be in their original packaging, unopened, and unused.
• We reserve the right to refuse a refund or exchange if the returned item does not meet these conditions.

Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Contact Us: If you have any questions or need further assistance, please reach out to our customer service team at [customer service email].

Thank you for shopping with ONYX SKY! We appreciate your business and are committed to ensuring you have a positive experience with our products.